Thank you for sharing your feedback. In our advertisements, it is not stated that the Ride event for two people comes with two cars. The cleanliness of the vehicle is affected by the frequency of use and weather conditions. Your ride was the third of the day, and as a result, the car may not have looked as if it had just arrived from the car wash, especially considering public roads and inclement weather. Regarding the duration, we acknowledge that traffic conditions can impact the timing of the ride. We aim for 65-75 minutes, but variations can occur.
We understand that a refund was requested and not provided. It appears that the negative review may be attributed to this denied refund, although the reason for the refund request was not clear.