We are very sorry to read of your displeasure with our services. Our tour to the Bernese Oberland includes three tours and should offers the right combination for all our guests. Of course, the tour to the Jungfraujoch (3454 m above sea level) is the most popular and is also fully accompanied by the tour guide. It is the most expensive tour due to the mountain train/gondola included. The other tour leads to Kleine Scheidegg (2061 m above sea level) and is surrounded by the famous mountain massif. The tour you have chosen, namely Interlaken and Grindelwald, includes, in addition to the scenically interesting journey, the two destinations that our guests explore on their own. Our tour guides will explain the differences (advantages) between one tour and the other on the way to Interlaken and also the possibility of booking the more expensive tour to the Jungfraujoch for an additional charge. We are very sorry if the wording of the upgrade seemed almost like 'coercion', this really should not be conveyed in this way, we will of course discuss your feedback in detail with our tour guide to point out that the differences between the three tours must be presented in a more neutral way to avoid that our customers feel unpleasantly forced. Interlaken and Grindelwald are holiday destinations and as usual in the whole of Switzerland, most of the shops are closed on Sunday. However, it doesn't have to be the case that when you choose popular holiday destinations with a variety of attractions, you expect a shopping spree.
According to our driver, you kindly signed out after your stay in Interlaken and informed us that you would like to extend your stay in Interlaken and return individually by train, as you have a Swiss Pass and unlimited travel in Switzerland.
We thank you for your detailed feedback and are extremely sorry that you found the tour guide so negative, but doubt that it is due to his sexual orientation. In general, homosexual oriented people are more sensitive in dealing with people, customers, guests.
We hope you had an interesting stay in Switzerland and enjoyed your stay in the Bernese Oberland.