Dear Cettina,
Thank you very much for joining our partly-guided tour to Mt Rigi and rating your experience.
We are very sorry to hear that our tour and the services provided by your tour guide didn’t meet your expectations. As officially stated in our tour description, our tour is accompanied by a professional multilingual guide from Zurich to Vitznau and from Lucerne back to Zurich in the evening. The visit to Mt Rigi and Lucerne are unguided, so our guests enjoy approx. 6 hours at leisure to explore the different sites at their own pace. For this part, our guests receive a comprehensive information booklet including schedules, upgrade options as well as recommendations of sights and activities.
Our tour guides are trained to provide wealthy information about the history and culture of the country during the tour. However, in the evening and after a long day in the mountains or exploring the city, most of our guests feel tired and appreciate a quiet atmosphere on the way back. Nevertheless, our tour guides are always available for their guests in case any questions arise at any point during the tour.
We regret that you felt that the tour was not worth your money and hope that you will give us a second chance to convince you of our great price-performance ratio on your next trip to Zurich.
Best regards,
Ambika from Best of Switzerland Tours