Dear Traveler,
Thank you for taking the time to share your feedback with us regarding your recent "Four countries in one day" trip from Zurich.
We apologize for any inconvenience you experienced with the closure of the cable car in Austria and the unavailability of boats at Rhine Falls. It's essential to clarify that the cable car and boat trip are indeed optional activities and are not included in the overall cost of the tour. They are offered as additional experiences for those who wish to partake in them. However, we understand the disappointment when such attractions are not accessible during your visit.
Regarding your suggestion for a partial refund, we would like to emphasize that the tour cost covers essential services such as transportation, guided commentary, and other core features. Optional activities are subject to external factors, and their availability is beyond our control. We recommend reviewing the terms and conditions at the time of booking to ensure a clear understanding of what is included in the tour package.
We are pleased to hear that Paul, your driver and tour guide, made a positive impression on your overall experience.
Your feedback is invaluable to us, and we will use it to refine our communication regarding optional activities and manage expectations more effectively. We hope that, despite the unforeseen circumstances, you were able to enjoy the other aspects of the tour.
Once again, thank you for bringing this to our attention. We value your business and hope to have the opportunity to serve you better in the future.
Sincerely,
Switzerland Tour Team