Dear Derek,
I apologize for the inconvenience you experienced during your recent photography session, and I appreciate you taking the time to express your concerns. Providing a high-quality photography experience is paramount to us, and I'd like to address the situation you've described.
Our photographer made every effort to accommodate your schedule by waiting from 16:30 to 17:45, which extended well beyond the initially scheduled time. We also proposed rescheduling to another day, but it appeared that our attempts to communicate were not acknowledged on your end. It's important to note that, as per our agreement, the session was initially scheduled for 16:30, and we did our best to adjust it to 17:30 after your initial delay. Unfortunately, further delays occurred, and when you requested a further postponement to 18:00, we had to decline to ensure fairness to our other clients and the integrity of our scheduling.
The reason our photographer maintained contact with you was to ensure that all parties could arrive promptly at the designated meeting point, as timeliness is crucial to the smooth execution of our sessions. Delays can significantly impact our ability to provide an excellent experience to all our clients.
Once again, we apologize for any frustration this situation may have caused you. We kindly request all our clients to adhere to the agreed-upon schedule as it allows us to efficiently manage our sessions and provide a consistent level of service to everyone. If you have any further questions or concerns, please do not hesitate to reach out. Your satisfaction remains our priority.
Thank you for your understanding.
Sincerely,
21's Light Spot