Dear Scott,
I am truly sorry to hear about your disappointing experience with the cancellation of your trip. I understand how frustrating it must have been to receive such news mere hours before your anticipated departure.
Cancellation of plans, especially ones as exciting as a trip, can be incredibly disheartening and disruptive. Please accept my sincerest apologies for any inconvenience or frustration this may have caused you.
While I cannot change the past, I assure you that your feedback is invaluable to us. We are committed to improving our communication processes to prevent such last-minute cancellations in the future.
If there's anything specific you'd like to address or if you have any further concerns, please don't hesitate to reach out to us directly. We value your patronage and hope for the opportunity to make it right in the future.
Once again, I apologize for the inconvenience and disappointment this cancellation has caused you.