Hawaii Volcanoes National Park Experience from the Big Island

Name: Hawaii Volcanoes National Park Experience from the Big Island
Brand: Hawaii Island Experiences, LLC
SKU: 70444P7
Price: 279.00 USD
Rating: 4.0 (24 reviews)

Big Island of Hawaii, USA

10 hours
Pickup offered
Mobile ticket
Offered in: English

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Overview

What's Included

Air-conditioned vehicle
Snacks
Hawaii Volcanoes National Park admission is included
Pick-up and Drop-off service is included

Gratuities
Parking Fees
Breakfast
Lunch

Meeting and Pickup

Pickup points

Select a pickup point

Start time

08:00 AM

Pickup details

If you fly into Kona International Airport meet at the lot behind Alaska Baggage claim B-2 If you fly into Hilo International Airport meet directly outside of arrivals curbside

What To Expect

Hawaii Volcanoes National Park

1 hour • Admission Ticket Included

Additional Info

Confirmation will be received at time of booking
Near public transportation
Most travelers can participate

Not wheelchair accessible
This tour/activity will have a maximum of 16 travelers

Operated by Hawaii Island Experiences, LLC

Cancellation Policy

You can cancel up to 24 hours in advance of the experience for a full refund.

For a full refund, you must cancel at least 24 hours before the experience’s start time.
If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
Any changes made less than 24 hours before the experience’s start time will not be accepted.

Cut-off times are based on the experience’s local time.
This experience requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.
This experience requires a minimum number of travelers. If it’s canceled because the minimum isn’t met, you’ll be offered a different date/experience or a full refund.

Traveler Photos

Reviews

4.0

24 reviews

Total review count and overall rating based on Viator and Tripadvisor reviews

Reviews by Viator travelers.

We perform checks on reviews

Showing 1-10 of 24 reviews

Fake trip

IrinaElena_M, Sep 2023

Due to the fact that my trip didn’t take place and my booking seems like was moved without to inform me, I had all the flight costs and lost of time for this day trip to a nice “fake dream trip”. I had a very poor support for all this situation, so I will definitely NOT recommend this site due to lack of seriousness. It’s the way you get a bad feeling about your holiday, it was just horrible.

Highly disappointing & Not worth for Money

Medhavi_M, Sep 2023

Review Summary: I would not recommend the Viator tour to anyone. The service is not worth the money they charge, and it was highly unprofessional, with several delays and issues. I would suggest going with a local tour operator instead. They often charge the same or even less, provide private tours, and can tailor the experience to your preferences. We simply asked one of our ubercab drivers and arranged a wonderful private tour the next day to visit the locations we missed. Review details: During the Viator tour, we experienced several problems: 1. The driver canceled several locations without consulting us, citing his lateness as the reason. Another reason was that some people from the tour had to catch their flight. However, this should not have resulted in the shortening of our trip. He didn't even bother to ask us (I don't want to speculate, but I had the feeling this might have been because we are not American; however, let's stick to the facts). We paid the full amount, so why didn't we receive the full tour? All these issues arose because the tour started significantly late. Here are the details: 2. The pickup was significantly delayed, with the driver arriving 30-40 minutes late. 3. At one point, the driver made an unscheduled stop at his house, causing a delay of approximately 10-15 minutes (Isn't this is unprofessional?). 4. The driver took a nap for approximately 40-minute, despite our group returning on time and waiting for him to open the van's door. We were not informed in the itinerary that we would have to wait for his nap, and this seemed highly unprofessional on Viator's part. 5. The driver was meant to provide a guided tour but he was consistently talking about his family matters, leaving us struggling to recall when he actually talked about the tour. 6. Lastly, the driver didn't have the promised refreshment like soda, which was mentioned in the Viator itinerary. Due to these delays and disruptions, we had to spend a good amount of money the next day to book another tour to visit the remaining places from the tour. This alternative tour was far superior, more professional, and it was a "Private tour" just for my family so it added more places from Hawaii on the go. (Even the Viator driver also told us that he gives private tours with a similar charge, so basically one can get this option from most of the cabdrivers in Hawaii). Unfortunately, the Viator app lacks chat services, unlike the customer oriented apps in 2023, and there is no complaint box in the Viator app, but they have a feedback option with a very limited character count, which was not sufficient to explain why this tour had issues.

Loved our Tour Guide...

Cynthia_C, Jul 2023

Loved our Tour Guide Henry ! It is a long day so be ready ! If you have the opportunity choose to eat lunch at The Volcano House it has amazing views with fabulous pizza and salads !

Educational and fun

Anthony_E, Jul 2023

A good guided tour of the Big Island with great historical, social, cultural, and scientific narratives to tie it all together.

Don’t miss this tour!

Amanda_J, Jun 2023

Mel is a fantastic tour guide!!! He made our trip educational and entertaining. I would recommend this tour to anyone wanting to know more about the Big Island and the Hawaiian culture.

Awesome Day Trip to the Big Island

Sandy_A, Jun 2023

Our tour guide Mel was fantastic! We had the best experience and learned so much history as we ventured to different stops. I would highly recommend this tour to anyone who wants to see the most of the Big Island in one day. The volcano was cool to see since it’s was active and erupting during our visit.

Mel is the best!!

SUSAN_S, May 2023

Mel was the best!! He explained a lot of history of the islands and the people of Hawai’i. He was friendly and helpful! We didn’t see much of the volcanic action per se, but we did see the park, and a wonderful bakery!!

Great experience

WeiTa_C, Jan 2023

Great to see the volcano and the wonderful coffee farm. The tour guide was great to introduce Big Island and control time.

Memories for a lifetime!

Kathy_C, Oct 2022

The whole trip was amazing! Great new friends and Mel was a terrific guide! His knowledge and love for the Island is evident. My favorite was the park if I have to pick one -the crater and lava tube were like nothing I have ever seen before.

OHANA - no one gets left behind!

Anthony_L, Oct 2022

Despite some hurdles in his way with traffic closures Jeffery found a way to keep positive and make the day a pleasurable one. Local knowledge and a fun can do attitude made the big tour day one that should be considered a must do. The personal touch and ALOHA attitude makes this tour stand out and by the end of the day we all felt the Ohana spirit.

Booked with Viator, travelling with Aloha Sunshine tours was very good, we felt good value for the money spent.

RameshNath_L, Sep 2022

Small group with “Aloha Sunshine tours” was very good. Driver Melvin had shown all the important and beautiful places in big Island. At the same time he was a very good guide narrating about all non stop since morning to evening. Only thing is that Viator needs to correct website issues.

We got screwed.

Gary_E, Sep 2022

We were never picked up. Waited 2 hours. Last day on island entire day ruined nothing more to say. It appears that the error is both Viator's and the tour operator, Hawaii Volcanoes National Park Experience Share your story, which apparently isn't even a company. We will see if I ever get my money refunded, $539.00.

Response from Host, Nov 2022

aloha gary. i need more information to look up your booking. we would love to get this solved right away. please call our office at 808.824.3995

Awesome time!

Catherine_W, Sep 2022

Jeffrey, our tour guide was awesome!!had a great experience and he was very knowledgeable and showed us lots of great stuff

Driver did not have...

Donna_D, Jul 2022

Driver did not have entrance to the park. They would not let us in. Most horrible tour guide. I am not writing anymore

Great time!

Christina_M, Jun 2022

This experience was very fascinating! Our tour guide Jeffery was fun and informative. The only thing I wish we could have included was to see where the lava went into the ocean. Other than that, it was a great experience!

Amazing day tour

Flying_S, Jun 2022

Jeffery was very knowledgeable and patient tour guide. He showed us the natural beauty and cultural heritage of the big island. We saw a lot in one day. Would recommend this tour to anyone who wants to explore the island with a local guide.

It was great!

Stacey_H, Jun 2022

Mel was great! He took the time to make sure our experience was the best. He was so helpful and well versed in everything about the island. We loved this tour.

Mel the guide was...

Taras_V, Apr 2022

Mel the guide was knowlegable and informative. Knew the area very well. If you want to learn about the Big Island, he is the one.

Canceled last minute

f7fq9rkj5s, Mar 2022

Trip canceled 2 hours before pickup due to lack of customers. Operator told us 48 hours prior it was possibile but promised to confirm as soon as possible so we could do something else. Instead, we got the voucher 24 hours beforehand & cancel 2 hours prior. Promised to call us with alternative trips, never called us back

Response from Host, Jun 2022

Aloha, I am sorry the trip was cancelled last minute. Unfortunately we had to cancel die to our driver not feeling well. Thank you for your understanding

Melvin was a fantastic...

Patricia_W, Mar 2022

Melvin was a fantastic guide sharing so much history and Hawiian folklore. He was very knowledgeable and welcoming. We had a wonderful day!