Dear Jennifer,
We are genuinely sorry to hear about the inconvenience you encountered when the cruise ship was not able to tender in time. We understand that this may have been disappointing. However, we would like to clarify a few points in response to your concerns.
First, it's important to note that the cruise schedule and tendering process are typically managed by the cruise line and not by our company directly. We do our best to coordinate with them and ensure a seamless experience for our guests, but there can be situations beyond our control that affect the schedule.
Regarding your request for a refund, we apologize for any misunderstanding or lack of response you may have experienced. It's crucial to mention that when reservations are made through third-party channels, the communication and refund processes may differ from direct bookings with us. We recommend reaching out to your third-party booking provider for further assistance and resolution. They should be able to guide you through the appropriate procedures for addressing your concerns.
We genuinely regret that your experience did not meet your expectations and that you feel dissatisfied with the outcome. Your feedback is valuable, and we will use it to improve our communication with third-party partners and our guests. We appreciate your understanding in this matter.
We hope this explanation clarifies the situation, and we apologize for any inconvenience you may have experienced. Should you decide to book directly with us in the future, we can provide more personalized assistance and ensure a smoother experience.
Thank you for choosing our cruise in Cabo San Lucas, and we hope to have the opportunity to serve you again in the future.