Dear Nikki,
Thank you for taking the time to share your experience with us. We're delighted to hear that you found the tour to Puerto Morelos interesting and enjoyed the unique aspects of the city.
We appreciate your understanding regarding the misunderstanding with the tipping process, and we're glad you appreciated the unexpected additional stops, showcasing the vibrant local culture and craftsmanship. Your positive comments about the driver's humor and the insight into city life are truly encouraging.
However, we take your concerns seriously, especially regarding the driver's behavior towards the end of the tour. Rest assured, we are investigating the matter thoroughly to ensure that such incidents are not repeated. Your safety and comfort are our top priorities, and we do not tolerate any behavior that compromises them.
We value your feedback as it helps us enhance our services. If you have any more details to share or further concerns, please don't hesitate to reach out.
Once again, thank you for choosing us, and we look forward to the opportunity to serve you better in the future.
Best regards,
What To Do In Cancun
Customer service representative