A driver guide will wait for you at the airport passenger exit with a sign and your name to take you to the parking lot where our vehicles are and transfer them to their destination within the city of Cartagena.

What To Expect

Additional Info

Confirmation will be received at time of booking
Not wheelchair accessible
Stroller accessible

Service animals allowed
Most travelers can participate
This is a private tour/activity. Only your group will participate

Operated by VIP Service Taxi

Cancellation Policy

You can cancel up to 24 hours in advance of the experience for a full refund.

For a full refund, you must cancel at least 24 hours before the experience’s start time.
If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
Any changes made less than 24 hours before the experience’s start time will not be accepted.

Cut-off times are based on the experience’s local time.
This experience requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.

Traveler Photos

Featured review

Tyson_K

Great communication, sending messages on his location while we were waiting on getting out of the airport. Nice air conditioned vehicle. Would use again.

Reviews

4.0

38 reviews

Total review count and overall rating based on Viator and Tripadvisor reviews

Reviews by Viator travelers.

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Showing 1-9 of 38 reviews

Great communication,...

Tyson_K, Mar 2024

Great communication, sending messages on his location while we were waiting on getting out of the airport. Nice air conditioned vehicle. Would use again.

Response from Host, Apr 2024

Thank you very much for taking the time to give us this excellent review, every day we are improving to have an excellent service

Disappointed

Wil_P, Jan 2024

After coming through customs and arriving at the ground transportation area there was no one waiting with a sign, there was no one there at all to take my wife and I to our hotel. Called the provided number and go nowhere, so ended up just taking a taxi. Will definitely be requesting a refund. Not the way you want to begin vacation, but won’t let it ruin it either.

Response from Host, Feb 2024

Yes, we apologize, but those days at the beginning of the year we were very busy and we did not manage to meet 100% of our great demand, we expect it in a next Opportunity to give you compensation, but your money was refunded 100%

On-time

DrCladie_S, Nov 2023

Friendly driver that stayed in communication with me from the time I booked reservation til pick up and on-time.

Response from Host, Nov 2023

Thank you very much for taking your time and giving us such a good opinion, it is important for us to know that we are doing things right.

Not worth upgrade

Larry_G, Aug 2023

I ordered a premium experience for my airport transfer. A small Peugeot vehicle transported me. The only difference to the local cab was the color of the vehicle. Just didn’t get it!

Response from Host, Sep 2023

In response to your opinion we inform you that the characteristics of the service are completely fulfilled because it offers a sedan vehicle for one to three people, including the cost if you analyze is very small compared to other exclusive transportation agencies, this includes waiting at the airport for two hours a person with a sign and your name are some added value to such low cost, if you needed a larger luxury vehicle the value is much more expensive. Our service provides security, which you do not have in local cabs, peace of mind if you forget something in the car, it is sure to be returned, the driver speaks English and is easier to communicate.

Did not show up

ckdooley430, Feb 2023

VIP Taxi did not show up. I booked and paid for the service to pick us up at the airport at 4:30pm. Immigration line took 1 hour. They said they would wait for up to 2 hours, but they did not. We took a yellow taxi instead. Much easier and cheaper. Do not waste your time with this company. They do not live up to their name at all.

Response from Host, Apr 2023

The day you arrived we waited for you for more than three hours, and you did not show up, we tried to call you on the cell phone number, and you did not answer for this reason the driver left the place giving the information that you had not arrived, and unfortunately we apologize but you should have contacted us informing us of your delay, so we could wait for you, without any problem as we have always done with all our client.

No driver when departed airport

Thomas_O, Nov 2022

Immigration and customs line was long in Cartagena and when I left airport - no car or driver. Want entire reservation cancelled and full refund.

Response from Host, Nov 2022

he waited more than an hour for the passenger exit and he did not come out we called his contact cell phone and he did not answer for this reason the driver could not wait for him any longer, all our clients leave satisfied with our punctuality and professionalism, you apparently do not He answered the cell phone and it took more than 1 hour if he had answered there was no problem waiting for him

Arrived and waited

David_L, Aug 2022

Our plane landed at 8:30, so I scheduled for 10: 30 to make due we got off the plane, through customs, and got our bag in time. The driver got to the airport at 8:30 and waited until we were through customs, which took an hour. I appreciate him getting there early. Very good service.

Response from Host, Aug 2022

thank you for taking the time to give us this excellent review, it is important for us to know that we are doing things right

Transfer for a taxi

Jay_G, Feb 2022

Our airline moved us to a later flight traveling for my honeymoon. I paid for this so there would be no stress and everything set. My wife called to tell them one hr before our pickup time and was told too late. So had to pay for a taxi also.

Response from Host, May 2022

Dear customer, the day your flight arrived our company scheduled the transfer service to the hotel, an hour before you contact us and inform us that if the flight is canceled by the airline, we review the airline information and confirm that the flight was not canceled and that it would arrive without any problem at the scheduled time, apparently you had connection problems and did not manage to take the plane, you asked us for the pick-up service for the next day and we informed you that the programming for that day was already done that at next day I should make a new reservation situation that you did not accept

Disappointed

Joseth_B, Oct 2021

I paid for a round trip had to pay to go back to the airport after representative Informed me I was paying for a round trip ticket …

Response from Host, Oct 2021

Good morning, thank you for using our service, I think you had a confusion because the service says transfer airport hotel and additionally we could pick you up from the Hotel to the airport if you wanted, which we did, I hope I have clarified your concern, how can you see this is one of the services best rated by our clients. Thank you very much, your opinions help us to improve

Airport Transfer Hotel

From $35.00

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Overview

What's Included

Meeting and Pickup

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Drop-off point

Pickup details

What To Expect

Additional Info

Cancellation Policy

Traveler Photos

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