Dear Crystal_S, Thank you for sharing your valuable feedback about your Burj Khalifa & Aquarium Combo-tickets that you have recently booked with us. We apologize for not having fully met your expectations. The Burj Khalifa is still, after ten years, one of the - if not THE - most visited sight in Dubai so everyone coming to Dubai wants to go there. We do understand that your rating is based on the experience you have made at Burj Khalifa and does not cover the experience you have made with us, Amani Travels & Tours, for the ticket purchase and our services connected to it. We would like to see you join one of our tours/safaris soon! Thank you for choosing us and taking the time to review us! Best Regards, Nazia