Dear Craig,
Greetings from ORIENT TOURS! Thank you for taking the time to share your feedback.
We would like to share our point of view here: We remember our driver waiting at Dubai's Port Rashid Cruise Terminal, which indeed is still operational with many cruise ships docking there. Our driver waited for more than half an hour, not able to locate you. We tried calling on your mobile and when we eventually were able to talk to you, we found out that you were waiting at the new terminal. However, your booking request had mentioned the old terminal and therefore, we have provided the service for you as per your booking information.
We had further informed you that we will send the driver to the other port, which will take around 30min to reach and that for the extra service we asked to collect 200AED (bot Pound) from you.
We regret that we were not able to provide the transfer but unfortunately, we can not agree that this was our mistake.
For any one booking a transfer with us in future from one of the cruise liners, we suggest to double-check at which port your cruise liner will be docked to avoid similar issues with our future clients.
Best regards,
Sarah P. Dubke
Manager Guest Services
ORIENT TOURS LLC