Thank you for your review, all feedback is important to us and we’re sorry to hear you’ve had such an experience.
As you can hopefully see from our other reviews, your situation is the exception and far from our usual high standards. This makes us a little disappointed though we've tried our best to provide the service on time and unfortunately didn't meet your expectations. First of all, we've already informed you that the transfer is on sharing basis & it will take time to reach your location. Secondly, you didn't inform us about your special day, if we were aware of that then definitely we will arrange a private transfer for you. Unfortunately, we were unable to arrange better service for you as we were not informed by you about your special day.