Thank you for sharing your feedback on the tour. We apologize for any confusion regarding the meeting time and the overall experience you had.
We understand that the crowds in popular tourist destinations can be overwhelming, and it's regrettable that the tour guide didn't meet your expectations in terms of engagement and interest.
Your input is valuable to us, and we will take your comments into consideration to improve our future tours and provide clearer information to our guests, especially regarding meeting times and what to expect.
We appreciate your honesty and hope that despite these challenges, you were still able to appreciate the art and history of the destination. Your feedback will help us make necessary adjustments to enhance the experience for future guests.
Thank you for choosing to tour with us, and we hope you enjoy the rest of your time in Florence.