Hi Mindy_R,
Thank you for sharing your feedback regarding your recent Florence Walking Tour with Skip-the-Line access to Accademia & Michelangelo's 'David'. We sincerely apologize for the inconvenience caused by the delay in the arrival of your tour guide.
We understand how frustrating it can be to wait, especially without clear communication about the situation. Please accept our apologies for any confusion or inconvenience this may have caused. Rest assured, we take such matters seriously, and we have addressed the guide situation to prevent similar occurrences in the future.
We also regret to hear that you found the guide difficult to understand at times. Providing clear and concise commentary is a priority for us, and we apologize for any challenges you experienced in this regard.
Your feedback regarding the compensation for the time lost is duly noted, and we will review our policies to ensure that we handle such situations with fairness and transparency in the future.
Despite the challenges, we hope that you were still able to enjoy the tour and appreciate the magnificent artworks at Accademia, including Michelangelo's 'David'.
Kind regards,
The City Wonders Team