Hi John,
We're a little confused as to what photos you find deceptive. All of our photos we use for advertising have been taken during our kayak tours on Lake Mapourika ( these photos are taken by our guides on the tour, which we provide free to all customers). So there's not a single photo we own that's "false" advertising, they are taken exactly where our tours take place.
We also don't say in any of our advertising that we kayak towards or "up to" the glacier. We promote the fact we paddle in a rainforest area, a kiwi conservation area and that one clear days we can see glaciers on the mountains at the back of the lake (inlcuding the Franz Josef's neve) which is all true.
So it's a shame that you had a false pretense about the activity, and I'm really gutted that you didn't enjoy the rainforest and kiwi conservation which is a tour highlight for most of our customers.
If there's something you found online that you think is misleading, please send this over to me: admin@franzjoseftours.co.nz and we'd love to know about it so we can correct the issue.
Kind regards
Bronwyn