Kia Ora Helen,
Thank you for taking the time to leave us your feedback. Unfortunately, the weather in the West Coast region changes extremely fast, without any warning. With the safety of all our passengers being our top priority, we do not want to put our ground crew, pilots, or customers in harm’s way. We do our best to explain this information on when checking in our staff. We do apologise for the inconvenience this may have caused and still hope you enjoyed the views from your shorter flight. We appreciate your feedback and will take this on board for future customers.
Kind regards,
The Helicopter Line, West Coast