Dear David! I hope this message finds you well. First and foremost, I would like to extend our sincere apologies for the disappointing experience you had during your recent tour with us. We deeply regret that we were unable to meet the expectations set for your limo tour. We understand the frustration that arises when a promise is not fulfilled, especially when it involves a special event. The unexpected breakdown of our limos and the subsequent substitution with a bus undoubtedly affected the personalized experience we aim to provide. Regarding your refund request, we sincerely apologize for the delay in our response. Please be assured that a partial refund issued will be credited to your payment method by Viator. Once again, we apologize for any inconvenience caused and appreciate your understanding in this matter. We hope for an opportunity to rectify this situation and regain your trust in our services.
Thank you for bringing this to our attention.
Sincerely, Oscar,