Dear Otto_B, Thank you for taking the time to share your feedback about your recent sunset cruise with us. We appreciate your honesty and understanding that your experience wasn't exactly what you were expecting. We take all reviews seriously and use them to continuously improve our offerings.
It sounds like the Captain thought you were enjoying his narrated tour and we apologize if he read your group incorrectly. We have guests who want to crank the music and party, do a narrated tour, or enjoy a romantic sunset with just the sound of the ocean. In the future, we will make sure the Captains have communicated more effectively with the guests regarding their preferences.
While we appreciate your kind words about the Captain being "extremely nice and genuine," we understand that having less time for private conversation amongst your group due to the commentary wasn't ideal.
Regarding the waters being rough and the boat size, we do mention these potential factors in our booking information and disclaimers. However, we'll reiterate these points more prominently to ensure guests are fully aware of the potential for choppy waters especially for those prone to motion sickness.
Finally, we acknowledge your feedback regarding the gratuity suggestion. While we never want to pressure anyone, the suggested amount reflects the industry standard for tipping in the service industry, and gratuities are entirely at the discretion of our guests based on their satisfaction with the experience. We'll review how our Captains communicate gratuity expectations to ensure it's clear and informative without being perceived as demanding.
We truly value your feedback and hope you'll consider giving us another chance in the future. We're committed to providing an enjoyable and memorable experience for all our guests, and your insights help us achieve that goal.