up to 24 hours before the experience starts (local time)
Come to Szeroka Street in Krakow. There is an Old Synagogue there. Look around and find the stairs near the synagogue (do not go inside or stand in front of the entrance). It is on the stairs that you will find your guide with the "excursions.city" sign.
We planned to end the trip in front of the entrance to the Museum in the former Oskar Schindler Factory. This is a good starting point for visiting the museum itself or the areas known as the Krakow ghetto.
You can cancel up to 24 hours in advance of the experience for a full refund.