Hi Hitomi,
We're sorry to hear about your bad experience and appreciate you bringing this to our attention. We take customer feedback seriously and are committed to making things right.
Can you please explain, in detail, what happened to your ticket because my team informed me that they have sent the ticket to you via Whatsapp application through the phone number registered in the booking details? Please contact our customer support team at sales@itours.com.my. We would appreciate any additional feedback you could provide.
Thank you for your patience and understanding! We hope to have the opportunity to turn your experience around.