Dear guest,
We are deeply sorry to learn about your disappointing experience during the "Kuala Lumpur Local Street Food Private Walking Tour by Night." Your safety and satisfaction are our top priorities, and we sincerely apologize for the lapses in accommodating your allergies and preferences.
We take your concerns seriously and would like to investigate this matter thoroughly to prevent such incidents in the future. To provide a proper resolution, could you please send us your booking ID at info@withlocals.com? This will allow us to gather specific details about your tour and address the issues you faced with the guide, Zack.
We understand the gravity of the situation, especially when it comes to allergies, and we deeply regret the impact it had on your trip in Malaysia. Our team will take immediate steps to address the negligence and lack of preparation displayed by the guide during the tour.
Once again, we apologize for any distress caused, and we are committed to rectifying this situation to ensure the safety and satisfaction of our guests in the future.
Best regards,
Withlocals team