Hi Janet,
Thank you for choosing us and giving the time to leave us a review!
First, yes you paid for a private tour but as you agreed to be in a shared tour and issued you a refund that day. One of our staff called you if it's okay to ammend your tour to shared tour and you said yes, it's okay and you asked if we will issue you a refund since your tour is changing, and we said YES! But you didn't even mention that how we issued you a partial refund for the excess payment from the private tour you paid.
Since you agreed, it means it's a shared tour,and ypu will be sharing with other couples, we can also provide a screen shot of our text message and your response from our staff! And a proof that we issued you a refund as well, we can also provide the receipt and email of the transaction issued you a refund.
In due respect, you can also mention that to your review it would much appreciated. We didn't force you to accept the changes instead we give you 2 options, we will cancel or you will be going to the shared tour as, we agreed. Your husband didn't say anything about how uncomfortable he is, because he is comfortable. But we saw on the dashcam that your the one who's complaining about the tour being shared as if you didn't know it's a shared tour!
If you don't want to be sitted with other groups why you agreed to take the tour with us, because we didn't force you to ammend your booking!
It is sad to hear that you, only care about how you feel but not the whole story and lied about us making a profit. And the other groups that day, didn't say anything bad about their experience instead they leave us a great reviews from the experience on the Hoover Dam.
We will also release the video on the vehicle and the text information here, so that other customers will know how bais you are on giving us your experience.
We cannot changed how you felt!but all your accusations on us is incorrect!
We will also include the dashcam, the screenshot of the text message and the refund that we issued you her in this review!
Hope you have a wonderful vacation!
Kind Regards,
Daina