Dear Leslie_W,
Thank you for sharing your experience with us, and we're glad to hear that you found the history and tradition of the tour interesting and that the Beefeater guides made it an excellent experience for you.
We apologize for the difficulties you faced in finding the meeting point. We always strive to provide clear directions, including text, photos, and Google Maps links, to assist our guests in locating the meeting point. All our guides and coordinators wait at the meeting point with the Walks or Devour flag. In order to find the meeting point in time, we ask our guests to arrive about 15 minutes earlier.
Regarding the physical demands of the tour, we appreciate your input. We do our best to offer accurate descriptions of our tours' physical requirements; however, we provide "walks" tours, which require lots of walking and minimal transport involved.
As for the group size, we typically keep our groups small, but it's important to note that we can't control the actions of other companies or groups in the areas we visit. For the tour you visited, there were 19 people booked, and the group size remained the same until the end of the tour.
Your comments are valuable to us, and we appreciate your feedback. We hope you'll consider joining us again, and please feel free to reach out to us at feedback@walks.org if you have any further suggestions or thoughts on how we can enhance your experience. Thank you for choosing Walks Tours, and we look forward to serving you in the future.
Best,
Sasha