Dear Ms Wheeler, we are really sorry to hear that you did not enjoy the trip. We presume this was due to a misunderstanding as you thought you were booked on a private tour.
Elle refered us you was disappointed from the same beginning as you was expecting to be a Private tour only for your party of 10 people. With us you booked for a small group tour (with few more people). We always use air-conditioned buses and you could of tell us to turn up/ adjust the air conditioning. Elle is very vibrant and enthusiastic tour leader and all the rest of the group appreciated it. Deborah also loves her job and like to share curiosity about the history of Siena. About the wine, well, it is always very personal taste. Consider this winery won different awards for Tuscan Doc wines. During the small group tours we sit all together, socialize and enjoy the food and the wine. To be on a private table (which you requested in the winery) is possible only on the private tours, which this wasn’t. Don’t hesitate to request next time a private tour and guides. We have many private experiences too. All the best!