Dear maryann_m,
Thank you for your feedback, I'm so sorry to hear that you had a bad experience. Emad your tour guide is in Business for more than 20 years. I’m very interested to know what took place in your 5 hours tour. Please find out what other customers say about Emad: https://www.tripadvisor.com/ShowUserReviews-g294205-d3236344-r887553503-Nile_Holiday-Luxor_Nile_River_Valley.html
Thank you again for your feedback, we use your feedback to improve as a company and we appreciate you took time to share it with us, Looking forward to hear more details by WhatsApp, email, or etc.