We are very sorry if the car smelled to cigarretes. The pick up time was fixed by you. We sent you a Whatsapp the day before to fix the pick yime, but no answer, we called you also and no answer, we talked to your hotel the day before and they left you a note and we answered your wife by email fixing the pick up time. Usually, for international flights it is 3 hours but you could choose the pick up time the day before but you didn´t. So please we apologize, but we tryed harder the day before and it was impossible to communicate with you.