Hello Amber,
Thank you for taking the time to share your feedback with us regarding your recent excursion. We appreciate your input and would like to address the points you raised.
We understand that the unexpected change in yacht may have caused inconvenience, and we appreciate your flexibility in proceeding with the booking after being offered a full refund and viewing pictures of the alternative boat. Our records indicate that the tour was provided as described in our excursion details, and we are glad to see from the pictures you shared that you and your friends enjoyed your trip.
We strive for transparency and aim to provide the best experience to all our customers. We value your patronage and feedback and are committed to continuously improving our services to ensure the satisfaction of our customers.
Thank you once again for choosing us for your excursion, and we hope to have the opportunity to welcome you back for another memorable experience in the future.
Warm regards,
Ocean Sunrise Boat Tours