Thank you for your feedback, I am sorry you were not pleased with your transfer; however, it is helpful to know that all small transportation companies meet their guests at the same location as that is the designated area authorized by the airport authority for independent operators to use. Taxis are not allowed to wait in the airport but in the designated parking area; hence we have a greeter stationed at the airport to meet our guests upon arrival. We ensure to provide all customers with detail instructions to meet the greeter, and we encourage all customers to use the instructions given to avoid confusion and delays with pickup.
For customers who booked round trip, we take care to provide their pickup times by email and we encourage our drivers to be at the resort at least 10 minutes before the pickup time given to the customers; however, when a customer chooses to depart the resort before the time given that is outside our control. Again, we are truly sorry for your experience.