Hi Paula
Thank you for your review and we appreciate the time you took to write it. Based on our investigations the driver did indeed have some difficulty finding the location and we would like to offer our sincere apologies for the mishap relating to your transfer to your accommodations. Negril has a multitude of smaller hotels and villas, that are not frequently visited in fact it is the first we have made a transfer to that location in 5 years and as such; at times needs GPS to locate them, the fact the driver did not do this is an error on his and by extension our part. We believe however, the duration of which you mentioned you waited for the driver to be overstated as our drivers park at a holding spot 5 minutes from the pick-up point because like most airports drivers are not allowed to park on airport; unless the traffic blocks the driver from entering the airport it should not take that long to get to the pick-up spot. We have already reached out and resolved the matter amicably and you were very appreciative in the way we chose to resolve the issue. Though the trip might not have gotten off to the greatest start from all of us at Island Transfer and Tours we would like to welcome you to Jamaica and hope you have a wonderful stay in Negril. We would like to once again apologize for this mishap and hope you use us again to gain the true Island Transfer and Tours experience.