We did not cancel this customer tour, we simply ask if a change was possible. We try every means to get to the guest calling their hotels, their phone number , nothing went through. All this after not receiving any response from an emakl sent. Thus we see it necessary to send they driver as they were still expecting their tour.
We had give up hope of contact before tour and only after driver cannot find them that we tried getting them to let them know the driver was there . They decided not to go again. Then we realised they communicated a bit over an jour before the tour should start.
The driver salary for going to the site was deducted and balance refunded to customer. We did not take a cent otherwise from this customer, we did have to pay part of the worker compensation from our pocket instead.
Sorry you feel this way.