Dear Renate,
we're sorry to receive this review from you.
As you can read in the description the tour was a walk with a guide and includes the guided visit of 2 of the 8 historical cellars of Montepulciano with wine tasting.
The visit of the historical cellars of Montepulciano are free (not all) but you pay a tour and a guide for you for about 3 hours.
We are always sincere with our guests: they can visit the cellars independently (without a guide) or choose a guided tour.
You send us a refund request choosing the reason "the guide didn't show up": this is not true, because the guide was there, she accompanied you to the cellars and also made the guided visit of the centre.
However we are sorry that you didn't like this experience, we always try to do our best and this tour is a must for our agency!