Hi JamesRo: Thank you for taking the time to write your review of our tour. I read this with surprise. Roy is a very well educated man, a locally born and raised chap who is extremely passionate about his home city. I am sorry of that van did not meet your expectations re the suspension. Be rest assured that these vans are vigorously checked every six (6) months by an independent Govt agent and the suspension is a main part of this safety check. The 1 hour driving through neighbourhoods is part of this tour, to show the variety of art deco, from commercial to private homes. We have more than anywhere else on earth. At the end of your tour, it is std to ask to drop some of you off at the bottom of the main street (art deco area) and for you to walk at your own pace back to the shuttle, or we will offer to take you directly to your shuttle. In regards to wanting to be driven somewhere else, that unfortunately is outside the scope of your tour. There are others that may not want to do your extras, also the itinerary is timed to do what we advertise and without special extra requests. That tour is unchanged since the tour ships started to arrive in Napier, years ago. It is our biggest seller and may I note, more sales of this tour than any other tour operator in Napier. It is a hugely popular. I am truly sorry you did not find all aspects of this tour not to your liking. - John