Hi Dona and thanks for leaving your review. Communication to our guests is very important to us and we feel we over communicate to our guests. When guests book this experience we clearly list the following in our description "PLEASE NOTE: We only depart once from downtown each day (Omni Hotel Nashville/5th Ave side) and return several times in the evening."
To further communicate with our guests you received an automated text message from us at 9:30am the day of your tour with the same message as well as stop times for each brewery and additional information to help enhance your day on our trolleys.
Your party boarded our trolley downtown and went to the first brewery; when we returned to that brewery on schedule you rode around our entire loop and then realized we did not go back downtown immediately. When you communicated this to your driver they understood your concern and broke protocol to take you back downtown immediately when you requested. We feel like we went out of our way to accommodate you as we try to do for every person who wants to experience Music City Brew Hop. We are having a hard time understanding your 1-star review even after going above and beyond for your group and temporarily breaking our business model to accommodate you. We hope you enjoy the rest of your time in Music City, USA.