Hi Katy,
It was nice to have you to Zimbali.
I would only answer to the protein and to the refund as you are entitled to you opinion of course.
We serve the best fish, chicken and shrimp we can find. We serve large shrimp and put eight for a serving. We use Snapper filet for our fish and serve a generous portion- same for the chicken. I have had NFL linemen come here and be full (it is 5 course after all).
As to the refund- I take the reservations, but my wife does the charging at night. I am not infallible and occasionally forget to write where the reservation is from as we take reservations from several sources- some of which precharge, some don't. But if someone asks you to pay and you have already paid, everyone else says "I have already paid" and we look it up and say "so sorry, you only owe for transport". You didnt. Despite this, I made the refund via Paypal to the email you provided the next day. If you didn't get it let me know, but I definitely refunded as we would never do that.
Thank you-
Blessings- Mark