Thank you for your feedback. Let us explain the "teen" scenario. We are a family owned and community engaged business. These teens are on a summer internship that allows kids from our local schools to get a taste of working in an aviation environment. This was their first week on the job so we expected them to be a little shaky. We apologize for not making this known, if so, you and your wife may have not been as nervous. Secondly, we are located at the closest local airport to the theme parks. Its been here since WW2, our building is very very old. We have no choice about the location. Lastly, as a family owned business we do everything we can to keep this place warm and welcoming to our guests. Our building is not new but our helicopters are and we are the only company operating out of a very safe controlled airport. All of our other competitors operate out of roadside locations with many more dangers for the helicopters than the security of the airport. We do appreciate the feedback and hope you will return in the future. We are happy to hear you had a great time in your tour with Shane.