Dear Erika,
Thank you for taking the time to offer your feedback that we consider highly valuable for our continued growth and improvement. We are very sorry to hear that though you found your skipper was very friendly, you were disappointed with the duration of the service. Positano is a very busy dock, the time needed for embarking and disembarking is variable depending on the boat traffic of the moment which is something that is beyond our control. It is very unfortunate that you did not express your disappointment to your skipper while you were still on board as he would have certainly tried to accommodate you and make up for the delayed departure. We really hope to welcome you on board again in one of our future trips and this time fulfil the highest of your expectations. Best regards.