Dear Kelly,
To be honest your review confuses me a lot. You've booked the Waterfalls Adventure as single activity for June 22nd for a group of 4, traveling together with another group of 7 booked under Steven. The group of 11 was staying at the Presidential Suites in Cabarete and booked for Puerto Plata Pick up, which does not include transportation from Cabarete, however we decided not to charge the $10 transfer fee for person and scheduled your pick up (saving $110).
You went directly to the Waterfalls and after that stopped at our park as you wanted to purchase lunch additionally and spend some time there. You and your group were very happy and even brought your own JBL speaker, listening to loud music in the restaurant, which was no bother as there were no other guests during that moment and everyone was having a good time. One of our guides, Rafael, spend most of the time with you and the group at the restaurant and entertained everyone. He introduced me to you and we were chatting about your fabulous time in Germany.
At no time did you tell me (knowing that I'm the owner) or Rafael anything negative about the excursion.
If you were really unsatisfied with the excursion, we would have wished you've mentioned something to us in person. Maybe we could have made it right at the moment you were at our park.
Sincerely,
Daniel