Thank you for sharing your feedback on your recent bioluminescence excursion with us. We are thrilled to hear that you had a positive experience with our crew members, especially with Ashley. Providing excellent service and creating wonderful memories for our guests is what we strive for, and we're delighted that our team could make your time with us enjoyable.
At the same time, we understand your expectations for a more prominent bioluminescence display, and we apologize that the luminescence was not as abundant as you had hoped. Bioluminescence can be influenced by various natural factors, and it can vary from time to time, which may have affected the visibility during your tour.
We appreciate your understanding and patience regarding the situation. It's heartening to hear that despite the limited luminescence, our crew's efforts made the experience enjoyable for you. They work hard to ensure that our guests have a memorable and pleasant time during the excursion.