Dear RANDY_F,
We are very sorry your expectations weren’t met. We apologize for this. Thank you for reviewing us and telling others how it went. We will now provide some context from our end.
It is true that we had a tropical storm in September 2022. It became Hurricane Fiona after leaving Puerto Rico. This spring was not affected by category 5 Hurricane Maria years ago. We were not expecting this to happen with a passerby, lesser storm, without direct impact and we never expected it to become due diligence for us. None of our team members live close to this place. It would have been hard to know.
Addressing the Cold Spring stop specifically, the water was crystal clear as usual. Those sediments you have mentioned were more like rocks and pebbles, the group were able walk on them. Our guests’ shoes weren’t sinking in some dirt and water, like quicksand. We couldn’t perform jumps, but we did get wet. As you mentioned, because we didn’t spend the same amount of time there, our guide Narayan, traveled to a second place to show another waterfall, only there was flash flooding in that different town. We believe this showed a good heart on his part, and that his intentions were honest and up to the standards we expect of our personnel here at Seeing Puerto Rico, LLC. Also, our Ice-cream stop is in Caguas, on the return leg of our travel back to San Juan. We do go far on the tour, but not for this specific stop.
When this situation happened, we closed all feature calendar dates for this Cold & Hot Spring Escape to Nurture Body & Soul, on all our booking platforms. We wanted to safeguard this wonderful Puerto Rican experience from additional lesser reviews. There’s quite a lot of work that goes into making this an awesome tour. We didn’t cancel anyone, but we stopped taking bookings. We honored very customer. We informed each of the situation, and we offered another Cold Spring as an alternative. This process has been done without a hiccup with no additional bookings having been taken. Some of those who decided they would still come and do the tour, despite this change, have already left their opinions here. As of today March 30th, 2023, additional reviews have been posted by:
Feb 25, 2023 Kim_W Fun in the Sun
Mar 8, 2023 Andrew_B Springs and great info
Mar 19, 2023 U8611XVsarahj Unforgettable experience
UPDATE - GOOD NEWS!
Yesterday, March 29th, 2023, while in the process of fulfilling our prior bookings, and phasing out the tour, a customer asked to be taken to the original place. The one filled with rocks and pebbles anyway. On arriving there our guide and customer found that the Cold Spring has been altered once again. Recent rains have made it deep. So, we are happy to inform everyone reading this that we are reopening and taking bookings once again for our Cold & Hot Spring Escape to Nurture Body & Soul. This tour is provided between 11:00 AM and 7:00 PM on Fridays.
As a part of keeping the tour going, we are looking forward to contacting community members in the area there, to learn of feature changes that may occur to the Cold Spring ahead of our tours.
Seeing Puerto Rico, LLC hopes this meets the reader at a good time. May you find a fun tour or experience, and tour guides. May you continue to enjoy Puerto Rico, The Island of Enchantment. God bless you all!