Dear guest,
Thank you very very much for your review.
First of all we are talking about a tour that is called "CABLE CAR AND QUITO PRIVATE CITY TOUR". Obviously our tour includes the visit to the Cable Car and El Panecillo Hill, which are considered the most outstanding viewpoints of the city, and what our guests normally expect to visit during their time in Quito. And also the tour includes a walk in the Old Town of Quito, which is considered the highlight of the Capital City of Ecuador, and all that is what you got. We have incredible reviews about the same tour guide, whose name is Michael, doing exactly the same tour.
About traffic, that is something we cannot do nothing about, and especially considering you were staying at Hotel Casa Gangotena, which was surrounded by roadworks on the last three years, because of the subway's constructions, which converts that particular sector in a very challenging area to access. Every capital city all over the world has some difficulties about traffic.
We agree with you, it is always better to read the itinerary, terms and conditions, etc. of a tour package, before booking it, not only past travelers reviews... In that way expectations will be exactly according to tour program. Tripadvisor offer very detailed information about every single tour advertised on this website, which means that all the info is very transparent.
Thank you very much again for your valuable review!
Kind regards,
EBT,