Dear Darlene,
Thanks for visiting Ecuador and for the review. We very sorry that you have experienced certain inconveniences. We always offer the tour in good faith and try to do our best so that you have a great experience. It is true, we offer the activities listed in the itinerary however these are according to the interest and time of travelers. The tour we offered is an 8-hour tour for this reason we have to distribute the time of the activities that passengers choose, is how the tour itinerary indicates; "All those activities will be done according to your preferences and available time". For this reason, we only visited one waterfall, since we planned to do other activities such as the butterfly spot and chocolate factory and the time was very short. Regarding the butterfly farm, when we arrived, unfortunately, they did not assist us arguing that they were already going to close as a result of a new business hours and they said just buying the tickets would take 10 minutes and visiting this place for 5 minutes it would not worth it. Despite of, we offered you to visit another butterfly farm but you indicated that you did not want to do and that everything was fine.
We understand that there was an incident for that reason we apologize you again. However, we believe that we tried to do the best to meet all expectations and we tried to do all the itinerary described in the tour in order to avoid major inconveniences.