Dear Angela thank you for your review, however I would like to inform you that the departure day was Easter. These days Rome is very busy and there is a lot of traffic.
We have sent you an email with collection at 08.00 am because the transfer to the airport is 45 minutes without traffic. Once you arrive you have to check the covid and check-in.
all our airport transfer services are collected 4 hours before departure and 5 hours on public holidays.
You should appreciate that we take care of the customers, arriving earlier is not a bad thing and if the driver had to wait for you for the departure I don't see why they don't appreciate our care.
maybe you would have liked to call us because you didn't see a driver or arrive late at the airport to risk not leaving?
flights to america have a lot of checks, we want to make sure customers fly home.