Dear Client,
We are truly sorry to hear that the tour did not live up to your expectations. We understand how disappointing this must have been for you and your group. We have carefully reviewed the feedback from your group's participants and found no similar complaints.
Regarding the tickets, it is impossible that we purchased them at the last minute because all tickets were sold out weeks before.
Our tour itineraries are planned to allow our customers to maximize their visits and optimize the time available. We include only part of the Palatine because otherwise, the tour would be too long, and it would be impossible to visit everything in only three hours.
Our guides are not just experts but also deeply passionate about their work. They are trained to provide the best experience possible, and their dedication is unwavering. This is evident in the positive feedback we usually receive. However, we understand that appreciation is personal and can vary from person to person.
Please rest assured that we take your feedback seriously. We have forwarded your concerns to our Guide Management department for a thorough investigation. Our local guides, selected for their experience and professionalism, strive to share their passion for their country and local history. We apologize that the guided tour was disappointing for you, and we will do our best to avoid such situations in the future. If you contact us directly at info @ tourinthecity.com with your comments, please do not hesitate to provide your booking reference number so we can follow up with the relevant people for you. Once again, thank you for leaving us your review. We hope to hear from you soon.
Kind Regards, Stefano Tour in the City