We're sorry to hear about your disappointing experience with the Rome by Night private tour. We take feedback seriously and have thoroughly reviewed all bookings from the past 8 months. Our records indicate that all tours are provided with multilingual drivers, including English-speaking drivers.
It's possible that you may have participated in a tour with another local operator, as our tours consistently include English-speaking drivers. We understand the importance of clear communication and apologize for any confusion or inconvenience caused.
We appreciate your feedback and regret that your expectations were not met on this occasion. Please reach out to us directly with your booking details so that we can investigate further and address your concerns. We strive to provide exceptional experiences for all our customers.