Hi Alice_H,
We're sorry that we could not provide a 5-star experience during your visit to the Borghese Gallery. Regarding the closure of the second floor, we have been diligently communicating this information for weeks through various channels, including our website and booking confirmations. However, it's possible that our email may have inadvertently landed in your spam folder, leading to the confusion. We regret any inconvenience this may have caused.
As for the pricing of the tickets, we understand your concerns. We want to assure you that City Wonders adheres to fair pricing practices and strives to offer competitive rates for the services provided. We apologize if this was not communicated effectively.
Regarding accessibility issues, we apologize for any challenges you faced. We strive to ensure that our tours and attractions are accessible to all guests, and we appreciate your feedback on areas where we can improve.
Regarding the presence of dogs in the restaurant, we apologize for any discomfort this may have caused. We will pass along your feedback to the appropriate teams for further review and consideration.
We appreciate your feedback as it helps us to identify areas where we can improve and enhance our services. We hope to have the opportunity to welcome you back in the future and provide you with a more enjoyable experience.
Sincerely,
The City Wonders Team