I take the liberty of correcting your review because most of the things you write do not correspond to what you told me on the phone.
we are used to respecting the rules of each tourist site and I wish you to learn to do the same thing as well as learn to admit your mistakes without blaming whoever did exactly what you asked.
You have booked for 3 adults and we have provided you with 3 tickets for 3 adults. We have done our job perfectly and therefore we certainly do not deserve a review like this.
Although you have booked for 3 adults, you have taken the initiative to bring a minor with you, who you have never asked or booked.
You never contacted us before the visit for information but you searched for it online on your own, finding information halfway.
I confirm, as I said on the phone, that we do not sell tickets for minors. They can be purchased on the Museum's website for presale only. Tickets for minors are free but MUST be reserved. This is the rule of the Galleria Borghese museum, not ours. In fact, it was the museum guards who barred your entry.
When the Borghese Gallery Museum will be our property you will be able to write a review like this.
For the moment I consider it false and slanderous.
I also believe that the word "stupid" you should use it looking in the mirror ....