Hi, thank you for your review.
I would like to clarify a few things with you.
Regarding the number of participants in the group, in the description of the tour you have purchased it is written that the tour will consist of a maximum of 25 people. Children vary according to the number of families that book with our agency and we cannot forbid our customers to bring their children with them. The need to have minors under 18 in the front row at the time of entry is because there are different tickets for children than for adults, this can also be seen from the fact that the tour for minors has a different price than for adults .
As for the visitable areas included in the tour they are mentioned in the product description and it includes only the first and second level. To have access to the arena floor through our company it is possible to purchase a special tour.
As for the sale of bottles of water, this is something that doesn't compete with our job, in fact none of our colleagues will ever try to sell you water which, moreover, is free inside or outside the monument.
For obvious reasons, the guide has a well-defined time for each tour as he will do more than one during the day, if you have specific needs you have the option of purchasing a private tour where you will have the guide at your disposal and for the time what do you want.
Finally, we are delighted that you enjoyed the tour and wish you a happy holiday in Rome.