We are sorry to hear that you didn’t have a 5-star experience with us. All feedback is appreciated, and we will use this to see how we can improve future tours. Unfortunately, we don't have a storefront in San Antonio so we aren't able to have water for our guests. But we would like to offer you free tickets in the amount of your purchase with a redeemable code to use in any of our cities, without expiration, in hopes to give you a much better experience.