Dear client,
We decided NOT to take you on the tour because you were upset with the guide beforehand, that he was 10 minutes late due to traffic conditions, but it is not a reason for you to yell at our workers.
I personally spoke to you on the phone, and you didn't let me explain anything, you just told me that you work in customer service and that Costa Rica is a shame.
I'm sorry for your bad experience, but I don't think your opinion and the way you express yourself about our people is adequate or objective.
Best regards,